Policies

Privacy Policy

1. Introduction
Welcome to ‘Novellaire™’ ("we", "our", "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, www.novellaire.co.uk’

2. Information We Collect

  • Personal Information: Name, email address, phone number, and any other information you provide when you contact us or sign up for our services.

  • Usage Data: Information about how you use our website, such as your IP address, browser type, and pages visited.

3. How We Use Your Information
We may use your information to:

  • Provide and improve our services.

  • Communicate with you about updates, promotions, or news.

  • Analyse website traffic and usage patterns.

4. Sharing Your Information
We do not sell or share your personal information with third parties, except as required by law or with trusted partners who assist us in operating our website and business.

5. Security of Your Information
We implement appropriate security measures to protect your data from unauthorised access, alteration, or disclosure.

6. Your Rights
You have the right to access, correct, or delete your personal information. You may also unsubscribe from our communications at any time.

7. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us
If you have any questions about this Privacy Policy, please contact us.

Terms and Conditions

1. Introduction
These Terms and Conditions govern your use of ‘Novellaire™’’ ("we", "our", "us") website, www.novellaire.co.uk’. By accessing our website, you agree to comply with these terms.

2. Use of Website

  • Eligibility: You must be at least 18 years old to use our website.

  • Prohibited Conduct: You agree not to use our website for any unlawful or unauthorised purpose.

3. Intellectual Property
All content on our website, including text, graphics, and logos, is the intellectual property of ‘Novellaire™. You may not reproduce, distribute, or use any content without our permission.

4. Disclaimer of Warranties
Our website is provided "as is" without any warranties, express or implied. We do not guarantee that the website will be error-free or uninterrupted.

5. Limitation of Liability
To the fullest extent permitted by law, ‘Novellaire™’ will not be liable for any damages arising from your use of our website.

6. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be resolved in the courts of England, Kent.

7. Changes to These Terms
We may update these Terms and Conditions periodically. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us
If you have any questions about these Terms and Conditions, please contact us.

Cookie Policy

1. Introduction
This Cookie Policy explains how ‘Novellaire™’ ("we", "our", "us") uses cookies on our website, www.novellaire.co.uk

2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us improve your experience by remembering your preferences and visits.

3. Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of our website.

  • Analytical Cookies: Help us understand how visitors use our website.

  • Marketing Cookies: Used to deliver relevant ads and track the effectiveness of our marketing campaigns.

4. How to Manage Cookies
You can control and delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Changes to This Policy
We may update this Cookie Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date.

6. Contact Us
If you have any questions about our Cookie Policy, please contact us.

Disclaimer

1. General Information
The information provided on Novellaire™ ("we", "our", "us") is for general informational purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information contained on our website.

2. Limitation of Liability
In no event will Novellaire™ be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, arising from your use of our website or reliance on any information provided.

3. Changes to This Disclaimer
We may update this Disclaimer periodically. Any changes will be posted on this page with an updated "Last Updated" date.

4. Contact Us
If you have any questions about this Disclaimer, please contact us.

Information We Collect

We collect a variety of information from You when You visit Our website, make purchases, or interact with Us on social media. By accepting this Privacy Policy, You are specifically consenting to Our collection of the data described below, to Our use of the data, to the processing of this data, and to Our sharing of the data with third-party processors as needed for Our legitimate business interests. The information We collect may include:

Personal Data

Personal Data is information that can be used to identify You specifically, including Your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to give us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when You register with or make purchases from Our website. You may also provide this information by participating in various activities associated with Our site, including responding to blogs, contacting Us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but Your refusal may prevent You from accessing certain benefits from Our website or from making purchases.

Derivative Data

Derivative data is information that Our servers automatically collect about You when You access Our website, such as Your IP address, browser type, the dates and times that You access Our website, and the specific pages You view. If You are using a mobile application, Our servers may collect information about Your device name and type, Your phone number, Your country of origin, and other interactions with Our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.

Financial Data

Financial data is data that is related to Your payment method, such as credit card or bank transfer details. We collect financial data in order to allow You to purchase, order, return, or exchange products or services from Our website and any related mobile apps. We store limited financial data. Most financial data is transferred to Our payment processor, PAYPAL, STRIPE, and You should review these processors’ Privacy Policy to determine how they use, disclose, and protect Your financial data.

Social Networking Data

We may access personal information from social networking sites and apps, including TikTok, Instagram, Linkedin or other social networking sites or apps not named specifically here, which may include Your name, Your social network username, location, email address, age, gender, profile picture, and any other public information. If You do not want Us to access this information, please go to the specific social networking site and change Your privacy settings.

Newsletter Privacy

We offer the opportunity for You to volunteer certain information to Us that is used for email and marketing purposes. This information includes but is not limited to, Your name and email. You will have an opportunity to unsubscribe from any future communications via email, but We reserve the right to maintain a database of past email subscribers. We reserve the right to use this information as reasonably necessary in Our business and as provided by law. Your information will be shared with reasonably necessary parties for the ordinary course of conducting Our business, such as through META ads or Google marketing campaigns. We do not ever sell Your information to third parties.

How we use your information

Your information allows Us to offer You certain products and services, including the use of Our website, to fulfil Our obligations to You, to customise Your interaction with Our company and Our website, and to allow Us to suggest other products and services We think might interest You. We generally store Your data and transmit it to a third party for processing. However, to the extent We process Your data, We do so to serve Our legitimate business interests (such as providing You with the opportunity to purchase Our goods or services and interact with Our website or mobile app).

Specifically, We may use the information and data described above to:

Create and administer Your account; and
Deliver any products or services purchased by You to You; and
Correspond with You; and
Process payments or refunds; and
Contact You about new offerings that We think You will be interested in; and
Interact with You via social media; and
Send You a newsletter or other updates about Our company or website; and
Deliver targeted advertising; and
Request feedback from You; and
Notify You of updates to Our product and service offerings; and
Resolve disputes and troubleshoot any problems; and
Administer contests or giveaways; and
Generate a profile that is personalised to You, so that future interactions with Our website will be more personal; and
Compile anonymous statistical data for Our own use or for a third party’s use; and
Assist law enforcement as necessary; and
Prevent fraudulent activity on Our website or mobile app; and
Analyse trends to improve Our website and offerings.

Grounds for using and processing your data

The information We collect and store is used primarily to allow Us to offer goods and services for sale.


We may use and process Your data for Our legitimate business interests, which include, among other things, communicating with You, improving Our goods or services, improving Our website, and providing You with the information or products that You have requested.

Performance of a Contract: We may use and process Your information to enter into a contract with You and to perform Our contractual obligations to You.

Consent: We may use Your data, or permit selected third parties to use Your data, based on Your consent to Our use and sharing of that data. You may withdraw Your consent at any time, but doing so may affect Your ability to use Our website or other offerings.

As required by law: We may also use or process Your data as required for Us to comply with legal obligations.

We may share Your information with third parties in certain situations. In particular, We may share Your data with third-party processors as needed to serve Our legitimate business interests, which include administration of Our website, administration of Your account, entering into contracts with You, communicating with You, taking orders for goods or services, delivering Our goods and services, identifying trends, protecting the security of Our company and website, and marketing additional goods and services to You. The legal basis for Our disclosure of Your data is both Your Consent to this Privacy Policy and Our own right to protect and promote Our legitimate business interests.

The following are specific reasons why We may share Your information:

Third-Party Processing: We may disclose Your information to third parties who assist Us with various tasks, including payment processing, hosting services, email delivery, communications, and customer service. We may not always disclose these third-party processors if not required by law. We do not authorise them to use or disclose Your personal information except in connection with providing Our company with their services.

By Law: We may share Your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and avoid credit risks.

To Protect Our Company: We may use Your information to protect Our company, including to investigate and remedy any violations of Our rights or policies. We may also disclose Your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or exercise or defend against legal claims.

Business Transfers: In the unlikely event Our company engages in a merger, acquisition, bankruptcy proceedings, dissolution, reorganisation, or similar transaction or proceeding, We may transfer or share Your data as part of that proceeding. In such transitions, customer information is one of the business assets that is acquired by a third party. You acknowledge that such business transfers may occur and that Your personal information can continue to be stored, used, or processed as otherwise set forth in this privacy policy.

Affiliates: We may share Your personal information with Our business affiliates who promote Our product(s) or service(s) for a commission fee. We require Our affiliates to honour this Privacy Policy. They are not allowed to spam You and must disclose they are an affiliate for Us. If they do not do so, they violate their affiliate terms and this Privacy Policy and any violation of this nature should be reported to us.

Advertisers: We may use third-party advertising companies to run and manage to produce ads that appear when You visit Our website or mobile app. These companies may use information about Your visit to Our website and other websites that are contained in web cookies (as described below) to offer You personalised advertisements about goods and services that might interest You. We cannot control the activities of other advertisers or websites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt out of certain practices.

Last Updated on 30th June 2025

NOTICE: These Terms and Conditions of Use are legally binding. It is Your responsibility to read these Terms and Conditions of Use carefully before purchase, use, or access of any of Our products, including online courses.